Last updated: October 2026
At Wrap & Roam, we want you to be satisfied with your purchase. If something isn’t right, this policy explains how returns and refunds work.
1. Return Window
You may return any item within 30 days of delivery for a refund or exchange, provided the item is:
- Unused, unworn, and unwashed
- In its original packaging with all tags attached
- Accompanied by proof of purchase (order number)
2. Non-Returnable Items
For hygiene reasons, earrings and other body-contact jewelry cannot be returned unless defective. Final-sale items are marked as such on the product page.
3. How to Start a Return
- Email support@luxurystore.example with your order number and the reason for return.
- We reply within 1 business day with return instructions and the return address.
- Ship the item back using a trackable service — we recommend keeping the tracking number.
- Once the item arrives and passes inspection, we process your refund.
Please do not send items back without contacting us first.
4. Refunds
- Refunds are issued to your original payment method (PayPal account) within 5–10 business days after we receive and inspect the returned item.
- PayPal may take an additional 2–3 business days to reflect the refund in your account.
- Original shipping fees are non-refundable unless the return is due to our error (wrong item, defective product).
5. Damaged or Wrong Items
If your item arrives damaged or you receive the wrong product:
- Email support@luxurystore.example within 7 days of delivery
- Include your order number and a photo of the item/packaging
- We will send a replacement or issue a full refund — including all shipping costs — at your choice
6. Order Cancellation
You may cancel an order free of charge before it ships. Email us as soon as possible; if the order has already shipped, please use the standard return process instead.
7. Contact
Return questions: support@luxurystore.example — we are here to help.